Ofcom is the regulator for the communications services that we use and rely on each day.
As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone
Ofcom wants to understand how adults and children in the UK use media.
Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.
Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.
Ofcom's job is to make sure there is a universal postal service.
You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.
We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
How to make the most of communications services as a small business.
How to make the most of the services you use, and deal with problems.
Proposals we are consulting on and decisions we've made.
How we make sure companies follow our rules, to protect customers and promote competition.
Rules, guidance and other information for the industries we regulate.
If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.
Our latest news, features, views and information about our work.
Evidence we gather to inform our work as a regulator.
It's never been simpler to switch. You can switch mobile network with a simple text message, and cancel your broadband contract if you're not getting the speeds you were promised when you signed up.
Showing 1 - 10 of 1362 for "One Touch Switch delay "
Published: 12 March 2024
Ofcom has provided an update on its enforcement programme regarding the industry failure to launch a a new simpler broadband switching process by the regulatory deadline of 3 April 2023.
Published: 3 April 2023
Last updated: 19 June 2025
into the failed implementation of the new One Touch Switch process by the 3 April 2023 deadline.
Published: 12 September 2025
customers have switched landline or broadband provider using Ofcom’s One Touch Switch process since it a year ago - more than the total who saw Beyonce on the Cowboy Carter tour or snagged Oasis tickets this
Published: 12 September 2024
and landline customers can now switch network under a new ‘one touch’ process, where they only have to
Published: 27 February 2017
Last updated: 2 October 2024
you want to switch your landline to a new provider, including One Touch Switch and switching a bundle
Published: 28 September 2021
Last updated: 16 March 2023
A new switching process we’ve announced today, One Touch Switch, will make it easier and quicker than than ever to switch your broadband provider.
Published: 27 February 2024
Last updated: 24 October 2025
mobile providers when they switch off their 2G and 3G networks. The switch-off will happen over the next
Published: 3 February 2021
Last updated: 3 February 2024
simpler and more reliable switching, under Ofcom plans to introduce a new ‘one touch’ process.
Last updated: 28 September 2023
provider and secure a better deal, under a new ‘One Touch Switch’ process announced today by Ofcom.
Published: 6 March 2024
2G and 3G mobile networks are gradually being switched off over the next few years. Here’s what this
Showing 1 - 10 of 1362
