Subtopics under Phones and broadband
In this section
Accessibility (Phones and Broadband)
Ofcom works to ensure that phone and broadband services are accessible to everyone, including disabled customers. This section covers our efforts to make communication services inclusive, from the emergency video relay service for British Sign Language (BSL) users to the rules that providers must follow to support accessibility.
Published: 25 November 2025 Last updated: 16 February 2026
General Conditions of Entitlement
Switching provider
We work to ensure that changing your mobile, landline or broadband provider is quick, simple and stress-free. From enforcing the One Touch Switch process to protecting customers’ rights when promised speeds fall short, our work helps you stay connected — with the flexibility and fairness you deserve.
Switching broadband provider
Coverage and speeds
We monitor and improve how mobile and broadband networks perform across the UK. Our work helps ensure people can access fast, reliable connections wherever they live or work.
How Ofcom is helping to improve mobile coverage
