Content under Accessibility (Phones and broadband)
In this section
Accessibility (Phones and Broadband)
Ofcom works to ensure that phone and broadband services are accessible to everyone, including disabled customers. This section covers our efforts to make communication services inclusive, from the emergency video relay service for British Sign Language (BSL) users to the rules that providers must follow to support accessibility.
General Conditions of Entitlement
Switching provider
It's never been simpler to switch. You can switch mobile network with a simple text message, and cancel your broadband contract if you're not getting the speeds you were promised when you signed up.
Switching landline
Coverage and speeds
We want people and businesses to get online wherever they need to, wherever they are.
3G and 2G switch-off
